Prof. Dr. Tansel Tercan, General Manager of Rixos President Astana in Kazakhstan, shared in a message the lessons he has drawn after 21 years spent under the roof of Rixos Hotels. Tercan highlighted the professional development this period of his career gave him.
The points he listed included excellence and professionalism in customer service, teamwork, crisis management and the cross-cultural understanding that grows through relationships with guests from different countries. Stating that attention to detail in operations, human relations and guest satisfaction form the foundation of the business, Tercan stressed that success requires continuous improvement and systematic work. He ended his message with the thought that love is the element that completes all parts of the whole.
In the press: Tourism Today